[Read now] The Positive Coach Approach: Call Center Coaching for High Performance
▲ Sally Cordova, Judy McKee ▲
| #874956 in Books | AuthorHouse | 2007-02-06 | Original language:English | PDF # 1 | 9.00 x.40 x6.00l,.54 | File Name: 142597838X | 147 pages |
||0 of 0 people found the following review helpful.| Five Stars|By aNGIE rEINERT|Recommended from boss even though not in the call center business. Great tips!|1 of 1 people found the following review helpful.| Four Stars|By Elizabeth Greenough|Good read especially for managers.|1 of 1 people found the following review helpful.| AMAZING!|About the Author|Sally Cordova is a seminar leader, coach, trainer and author. Her personal philosophy of education and commitment through positive expression comes clearly throughout her Coaching Training Programs. She worked her way through university and rec
The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need f...
[PDF.fc37] The Positive Coach Approach: Call Center Coaching for High Performance Rating: 3.62 (490 Votes)
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You can specify the type of files you want, for your gadget.The Positive Coach Approach: Call Center Coaching for High Performance | Sally Cordova, Judy McKee. I have read it a couple of times and even shared with my family members. Really good. Couldnt put it down.
